Privacy Policy

1. Introduction

Verbalyx ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational writing platform.

We are committed to compliance with the Children's Online Privacy Protection Act (COPPA), the Family Educational Rights and Privacy Act (FERPA), and all applicable privacy regulations.

2. Information We Collect

2.1 Account Information

• Name and email address
• Account credentials (encrypted passwords)
• Subscription tier and payment information (processed securely through third-party payment processors)

2.2 Educational Content

• Writing samples and drafts
• Voice recordings (temporarily stored for transcription)
• AI conversation history and coaching interactions
• Usage patterns and feature preferences

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage logs and analytics data

3. How We Use Your Information

• Educational Services: Provide personalized AI writing coaching and feedback
• Account Management: Maintain your account and deliver premium features
• Platform Improvement: Analyze usage patterns to enhance our educational tools
• Communication: Send service updates, educational content, and support messages
• Safety & Compliance: Monitor for inappropriate content and ensure CIPA compliance
• Legal Obligations: Comply with applicable laws and regulations

4. Children's Privacy (COPPA Compliance)

Verbalyx is designed for users aged 13 and above. For users under 13:

• Parental Consent Required: We require verifiable parental or guardian consent before collecting any personal information from children under 13
• Limited Data Collection: We collect only information necessary for educational purposes
• No Marketing to Children: We do not use children's information for marketing purposes
• Parental Rights: Parents can review, delete, or refuse further collection of their child's information by contacting privacy@verbalyx.com
• Educational Use: Student data is used solely for educational purposes and is never sold or shared for commercial purposes

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share information only in these limited circumstances:

• Service Providers: Third-party services that help us operate (e.g., AI APIs, cloud hosting, payment processors)
• Educational Institutions: With your school or organization if you're using an institutional account
• Legal Requirements: When required by law or to protect safety and rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification)

6. Data Security

We implement industry-standard security measures:

• HTTPS/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

7. Data Retention

We retain your data as follows:

• Active Accounts: Data retained while your account is active
• Chat History: Conversations archived after 5 days (visible but not actively listed)
• Voice Recordings: Deleted after transcription (typically within 24 hours)
• Account Deletion: Most data deleted within 30 days of account closure
• Legal Requirements: Some data retained longer for legal/regulatory compliance

8. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Export your writing and conversation history
• Parental Access: Parents can access their child's data (for users under 13)

To exercise these rights, contact us at privacy@verbalyx.com

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preference storage
• Analytics and performance monitoring

You can control cookies through your browser settings.

10. Third-Party Services

We use the following third-party services:

• Cloudflare: Hosting, CDN, and security
• AI Providers: Natural language processing and content generation
• Payment Processors: Secure payment handling

These services have their own privacy policies and data practices.

11. International Users

Verbalyx is operated in the United States. If you access our service from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using Verbalyx, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, concerns, or requests: